Frequently Asked Questions

Products sold by Apex BioPharma are intended for laboratory research purposes only. They are not intended for human or veterinary use.

Apex BioPharma provides laboratory testing information for applicable products. When available, product testing and Certificates of Analysis (COAs) can be found with the corresponding product information.

A Certificate of Analysis is a laboratory document containing testing information associated with a product or batch. Available COAs may be provided on individual product pages or through Apex BioPharma.

Orders are processed as quickly as possible. Shipping times may vary depending on destination, carrier conditions, weekends, holidays, and order volume. Tracking information will be provided when available.

Yes. Once an order has been prepared for shipment, tracking information will be sent using the contact information provided with your order.

Available payment methods are displayed during checkout. Payment options may change from time to time, so please refer to checkout for the currently available methods.

If you need to make a change to an order, contact Apex BioPharma as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

If your order arrives damaged, incomplete, or different from what you ordered, contact us with your order number and details about the issue so our team can review it.

Return eligibility depends on the condition of the order and the circumstances involved. Please review our current return or refund policy or contact us before sending anything back.

Storage requirements can vary by product. Always refer to the information supplied with the specific product or its product page for applicable storage and handling guidance.

Shipping availability depends on the destination and current shipping policies. Enter your shipping information during checkout to see the available options for your location.

You can contact us through the contact page on our website. For order-related questions, please include your order number so we can assist you faster.